At The Smile Company, we are committed to providing high-quality dental services with complete transparency in billing. Please read our refund policy carefully before making any payments.

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1. No Refund Policy

• All payments made to The Smile Company are final and non-refundable.
• Once a payment is successfully completed, it cannot be canceled, refunded, or transferred under any circumstances.

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2. Consultation & Appointment Fees

• Consultation and appointment charges are strictly non-refundable, regardless of attendance or cancellation.

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3. Treatment Payments

• Payments made towards any dental treatments, procedures, or packages are non-refundable, whether the treatment has commenced or not.

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4. Advance Payments

• Any advance or booking amount paid to confirm appointments or procedures is non-refundable.

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5. Exceptions (If Applicable)

• Refunds will not be provided, except in rare cases where:
  • A duplicate payment has been made due to a technical error
  • A payment was processed incorrectly by the clinic

(Such cases will be reviewed and resolved at the sole discretion of The Smile Company.)